Nancy Friedman is one of the country’s foremost experts on customer service and the president of Telephone Doctor Customer Service Training in St. Louis, MO, a business that improves customer relations by helping companies communicate better with their customers and coworkers. Nancy is a highly respected and much sought-after speaker at franchise, corporation, association meetings and conferences and was voted Favorite Speaker in a national poll for Meetings & Conventions Magazine. She also received the coveted Entrepreneur Hall of Fame Award from St. Louis Small Business Monthly. Friedman helps companies capture, navigate and convert a call, web or store visit to a positive experience and a sale. A few of her past and current clients include: BrightStar Care, Subway, SABRE, AT&T, SEMA, Goodyear, Minuteman Press International, Moran Family of Brands, Florida Independent Auto Dealers Assn., Central Intelligence Agency, National Association of Realtors, Chicago Cubs, WGN-TV in Chicago, and the National Security Agency.
Friedman is the author of nine books relating to improving customer service, communication skills and sales and has appeared on The Today Show, Oprah, CNN, CBS This Morning and Fox News for her expertise in improving customer relations. According to Nancy, it’s crucial that companies are cognizant and caring about their telephone, internet and in-store face-to-face interactions with their customers. Customer service not only impacts sales and return business, but can ruin a company’s image.
What do you love most about Your City?
St Louis Missouri. (Though born and raised in Chicago Ill.) I’m not too familiar with the ‘city of’ St Louis, as we live in the suburbs and seldom venture out to the city. We do know it has a lot to offer and I also know St louis gets poorly maligned sometimes. It’s a great city. Though I’m a CUB Fan, it’s nice to have the CARDs here.!
Favorite breakfast meal & restaurant?
Jenny’s on Olive. Small, intimate, not too loud. Good Service. Usually Scrambled Egg whites/w/onions/cheese. Their Liver for lunch is great.
What are you doing at:
6:00 AM – OMG Sleeping. !!!
10:00 AM - at the office, working – making/taking calls/ writing Blogs.
12:00 PM - Favorite Power Lunch spot/meal?
Don’t enjoy POWER lunches. Never have.
7:00 PM – A Drink with my husband… and dinner..
11:00 PM – Reading/Binging on Netflix IPAD
What drink do you need to get through the day and at the end (and how many)?
Coffee or TEA in the morning…One - My normal adrenalin & sense of humor usually gets me thru the day.
Most used App/Favorite Instagram Account?
Is LINKED IN an APP? Love it. Very Active.
Favorite Instagram Acct.
There are a few – but nothing jumps out at me.
What should everyone try at least once?
Whatever they want!!!
Where do you enjoy getting lost?
In Islamorada Fla. Our “getaway” spot.