Carolyn T. Innocenzi: Chef Concierge, The New York Palace

My NativeAdVanatge:


Carolyn has been a Concierge for 18 years, and has worked in the hospitality industry for over 25 years.  She is currently the Chef Concierge at the iconic New York Palace.  Carolyn came to New York City as a young actor at the age of twenty one, and began her professional life working as a commercial print model, voice over artist, and as an actress for both television and stage productions.  Her career in the hospitality industry began when she was hired at the Marriott Marquis.  She recalls “little did I know that I was beginning a successful career – one that I now love.” Carolyn was studying, performing and simultaneously learning about the hospitality industry as an employee of Marriott Hotels.   She has been with The New York Palace for fifteen years.

What’s Your Native AdVantage:

What do you do best?

Stay positive!  Carolyn says “I think most people who know me would agree that I always find a way to stay positive. I regularly remind myself to look at the big picture in any given situation, whether it’s at work and in my personal life. I also try to live in the moment. When I catch myself loosing track, I remind myself that I know better.”

What makes you the best?

Carolyn notes that there are a few things that give her a real edge.  One is passion - “I am a very passionate person and I love to share my passion for theatre, culinary arts, design/architecture, and anything artistic with my guests at The New York Palace as well as with my friends. I also am passionate about where I work.  Before I applied to The New York Palace Hotel fifteen years ago, I actually told my husband while standing by the iron gates, if I were ever going to go into hospitality as a career, this is where I would want to work. Life is so funny isn’t it? I was always in awe of this building and the history. I find the “Gilded Age” so fascinating!”

Another is her positive energy – “I was also fortunate to learn at a very young age that positive energy is contagious.  I love taking care of my guests. I embrace the sentiment that was taught to me by my mother, who always told me that whatever one is doing in his or her life, no matter their age, one must do it with the highest level of commitment and joy. At the end of the day, it is what we give to others. Both of my parents told me when I was very young that they knew I would work with people when I grew up. I feel very blessed when a guest tells me that they had a great experience and that I made a difference. I know how fortunate I am to have these opportunities. We all learn from each other.”

How will you become the best?

“I am always striving to be the best that I can be through my work in the hospitality industry, and my counseling skills, as well as my experience training others, have proved very helpful in this respect. Those of us in this profession are so fortunate to meet people from around the world on a daily basis.  I would eventually like to continue with my graduate school studies in Counseling/Psychology. I try to stay connected to my own journey so that I can truly appreciate my success along the way and learn from my own mistakes.”

What are your aspirations?

“On a personal level, I aspire to travel more. I would like to see Asia. I have never done that.  From a professional perspective, I would love to one day have my own company, and focus on giving back to people facing physical or mental challenges.”

Motto: What do you want to live by?

You must be the change you wish to see in the world. ~ Gandhi

“Be who you are and say what you feel because those who mind don’t matter and those who matter don’t mind”.  - Dr. Seuss. I still adore my Dr. Seuss books and lucky for me, my little son also loves all of the collection.

People: Who do you want to meet?

The Dalai Lama and Pope Francis.

Places: Where do you want to go?

“One place that I have in mind right now is Canyon Ranch in the Berkshires for a spiritual renewal. I grew up in New England and I have always enjoyed the Berkshires.”

Products: What do you want to have?

“I appreciate talented designers. In my line of work, I see women every day dressed in the most beautiful clothes, and I’m constantly finding myself inspired by the style that our guests at the New York Palace have. As a woman living in Manhattan for many years now, I like to think I have cultivated great taste! Some items at the top of my fashion “wish list” include a Chanel suit, a Gucci purse, a Deborah Johnson coat/suit, and a pair of Christian Louboutin shoes.”

Passions: What hobbies/interests do you want to learn/excel at?

“I would like to become fluent in the Italian language. I was a very good student. I need to make time for speaking and reading in the Italian language.  I would like to take more cooking classes. I am particularly interested in Italian cooking and I like to entertain my friends. I also have a passion for decorating. I am seriously addicted to HGTV. Somewhere in me I must have a decorator gene. I get so excited for the annual Kips Bay Decorator Show in NYC.  Lastly, I would love to perform (in some capacity) the role of “Portia” in Julius Caesar. I just love that play!”