Stephanie Matthei: Concierge at The Carlyle Hotel

My NativeAdVantage:

What do you do best?

I am patient, honest, punctual and thorough- All advantages of being German.

What makes you the best?

I always see the client’s point of view to better assist in making the correct choices, also using my own experiences and facts – I have good knowledge of the city and a passion to experience new things. I like listening and consulting with coworkers and my international experience having worked in three countries, combined with my extensive traveling within the United States, affords me a cosmopolitan view of our clients.

How will you become the best?

Learning by experience. Continuing to explore the city in my free time. Profiting from mistakes. Being open to criticism and suggestions. Respect everyone.

What are your aspirations?

Personal: Being content and happy with my choices. Being a law-abiding citizen who is concerned for the fate of our planet and having a good relationship with family, coworkers and friends. Earning enough for a secure future.

Business: Being the best concierge I can be, being happy at work. I am lucky that my career allows me to combine hobbies and experiences to make a rich rewarding life for myself.

Motto: What do you want to live by?

Treat others, as you wish to be treated.

Learning from mistakes, never to be repeated hopefully.


I am very fortunate to be working at The Carlyle, where I meet most of my idols.


I am lucky I am already where I want to be.


Enjoying all the comforts, but not to excess.


Swimming, fast walking, theatre, dining and loving.