Jairo Quesada was born in Costa Rica. He has over 14 years of hospitality experience in five different luxury boutique resorts in Costa Rica and Mexico. He worked his way up at Nayara Hotel Spa & Gardens, starting when he was 24 years old as Front Desk Manager. He is currently the Nayara Hotels Resident Manager in charge of operations of both sister resorts Nayara Hotel Spa & Gardens and Nayara Springs, the adults only exclusive area of the two. Jairo also has a background in teaching English and coaching. His passion and dedication to personalized guest service make him perfect for this position.
What do you do best?
I am a positive leader. I use this attitude to try to set an example for my team.
What makes you the best?
This is a tough question, but in my opinion, this would be my passion. In the hotel industry, you have to like people to succeed.
How will you become the best?
I want to learn more about coaching. The better I understand people, the better a leader I will be.
What are your aspirations: business & personal?
Personal: To be an example and inspiration for my loved ones in everything they do.
Business: My aspiration in business is to open my own very small, boutique hotel and put all my ideas to work
What fascinates you?
The fauna of the Costa Rican rain forest.
One of my mottos is that we can always improve our guest’s experience.
I am a follower of Oscar Arias Sanchez, a former Costa Rican President, who always sought peace and dialogue in times of crisis in Central America. My Grandma because of her ways of always looking after her loved ones and making them feel special.
I am all about open nature. I have a couple of places that I hold very special, including the Manuel Antonio beach in Costa Rica and the Malecon at Puerto Vallarta in Mexico.
I really appreciate a pair of good tennis shoes for running and hiking.
I love getting outside and exercising with my family and showing them the value of taking care of the nature around us.
Simply being Costa Rican makes me a very proud person and I love to express our friendship to the world. Knowing my local staff very well gives me an edge over others and I learn how to treat them and develop them based on their strengths and weaknesses.